Refund Policy

Return & Refund Policy

Effective Date: September 1, 2025

At PDX Conference Equipment, we strive to ensure every order arrives as expected. Because we resell new-in-box equipment, returns are limited to specific situations described below.

Eligible Returns

We accept returns only if:
 

• The item was damaged during shipping, or

• The wrong item was shipped to you.

No other returns or exchanges are accepted.

Notification Requirement

You must notify us by email at support@pdxconfeqip.com within 15 calendar days of the delivery date of the last item on your order.

When contacting us, please include your order number, a description of the issue, and clear photos of the damage or incorrect item.

Return Shipping

If your return is approved, we will provide a prepaid shipping label.

Returned items must be shipped back in their original packaging with all included accessories.

Restocking Fee

A $100 restocking fee per item will be deducted from the refund.

The maximum restocking fee per order is $250.

Refunds

Once the returned item(s) are received and inspected, refunds will be issued to your original payment method.

Please allow up to 10 business days after receipt for processing.

Non-Returnable Items

Items not damaged in shipping and not incorrect as shipped are non-returnable.

Returns requested after the 15-day notification window will not be accepted.